Airbnb vs. Hotel Comparison 2019: Pros and Cons

Airbnb vs hotel comparison, choosing the best accommodation depending on price, service and comfort

In the business of providing accommodations for all sorts of guests, there are now two main players in the game.

Before the hotel industry was leading but now, with the development of Airbnb, there’s now stronger competition for a lot of hotels and other lodging providers.

The competition is fierce and both have their own strengths and weaknesses.

Any person who wants to book a place and don’t know what to choose needs to consider several points of comparison so that they’re able to make that decision.

On that note, below are some points of comparison between Airbnb and a hotel in terms of providing accommodations for the reference of people. Check them out below and see which one you end up preferring.

Disclaimer: this post might include affiliate links. It means that at no additional cost for you if you book or buy something using them, I will receive a small commission. All opinions and recommendations are unbiased.

Airbnb vs Hotel: Cleanliness

Airbnb apartment mobile app booking, clean room

One thing to consider between an Airbnb versus a hotel is the level of cleanliness that it provides. It’s more comfortable to stay in a place that is clean, so it is important that you look into whether a place is able to provide that for you.

You wouldn’t want to sleep in a place that you know is dirty so cleanliness is an important factor to consider. On that note, let’s compare the two:

Cleanliness in Hotels

The best hotels hire the best staff that deal with the cleaning of each room. Thus, you can say that hotel rooms get professional cleaning services more often than an Airbnb would. Plus, if you find any dirty rooms, then the hotel can change your room for you.

However, do note that hotel rooms have a higher turnover rate since a lot more people stay there than in Airbnbs so you should keep that in mind.

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Cleanliness in Airbnb

Hosts who don’t have a clean Airbnb will likely have negative ratings on their page so you can avoid that if you can.

Some hosts show you that there are actual people cleaning the room regularly as a job. However, not all rentals are likely going to have a professional cleaning staff who cleans thoroughly and professionally after each guest.

The quality of cleanliness differs from host to host, but it is in the best interest of hosts to make sure that their rooms are clean so that they don’t get a bad review.

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Airbnb vs Hotel: Customer Service

Hotel reception, better service

An important aspect of staying someplace temporarily is the type of customer service that you receive. Sometimes, poor customer service alone will make people not want to patronize a place, no matter how great the place may seem or how excellent its offerings are. Thus, comparing the customer service between an Airbnb and hotels is important.

This is also especially important if you’re planning on booking the room or the rental because you want a staycation type of accommodation.

Customer Service in Hotels

The thing with hotels is that they’re great at customer service. This is the heart and soul of their hotel (or at least the better hotels out there).

They prioritize the wants of their customers. Plus, they offer a lot of additional services for their guests, from room service and more. Some can even offer massages for guests as well.

Customer service should be any good hotel’s forte.

Customer service in Airbnb

With Airbnb, customer service is not the best. In fact, the involvement of the host is usually cut and dry in the transaction.

If you’re expecting a full-on service from the hosts, then you’re not going to get it. Plus, if you encounter a problem, it may be unlikely that you’ll get a prompt response from your hosts. So it’s best that you stay on top of your game.

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Airbnb vs Hotel: Price

cozy and sunny airbnb apartment

According to Maid Sailors, a rental cleaning service provider, the price is one of the biggest factors to consider when choosing between an Airbnb or a hotel.

The budget you have for your trip is definitely an important factor that determines which type of accommodation you can afford. A lot of factors affect this as well, like the number of people with you, so do consider that.

Hotel Prices

The major reason Airbnb sprung up in the market is to address the need for more affordable accommodations.

Since hotels are much more expensive, plus using anything in the hotel room might sometimes lead to additional and unexpected expenses that you didn’t plan for, the prices can rack up.

If you plan on staying at a hotel, they’re also pretty strict with the number of people in a room so they’re going to charge higher for beds.

Airbnb Prices

Compared to a hotel room, Airbnb has a lot more affordable accommodations for guests. If you don’t have the budget or the trip is going to be short or you’re not going to be staying in the hotel often anyway, then a cheap Airbnb rental is worth it.

Plus, there are indications with the number of people you can accommodate in a room and some consider the space in the bed as one space.

Airbnb vs Hotel: Amenities and Services

swimming pool in a hotel, amenities comparison

Another additional thing to look into for your Airbnb is the amenities and services available to you. Hotels offer different amenities and services than some Airbnbs.

Again, the choice for which one is better will depend on what you need for the trip. If you have the need for certain amenities and services or you use them often when you’re on a trip, then look at the comparison between the two.

Hotel Amenities

Hotels have plenty of services and amenities available for its patrons. They’re usually only a phone call away to get to these services and amenities which is super convenient.

However, the big downside to this is that it usually leads to additional costs for you. These can accumulate in your bill if you’re not careful.

In fact, even drinking the drinks in the refrigerator of your hotel room might end up with an additional cost for your bill at the end.

Airbnb Amenities

On the other hand, for Airbnb, they won’t have many amenities or services available to you. However, there are some services or amenities that they have that hotels don’t.

For example, some rentals have a kitchen that you can use so you don’t have to eat out, which is a money saver if you’re going to be staying at a place for a longer time.

Airbnb vs Hotel: Booking process

airbnb app price comparison of accommodations

These two accommodation options have very different booking processes from one another. Although this isn’t much of an essential when considering the quality of stay, it’s still something that some guests might want to consider before booking, especially if it’s their first time.

Before you book a hotel room or an Airbnb rental, then consider just how different the booking process is for both of them.

Hotel Booking Process

For hotels, it’s much simpler than an Airbnb rental booking.  All you need to do is to call (if you want, but who does that these days?) or simply book a room online, and pay online if you want to.

You need only to choose the room you want to stay at and when. No other complications will usually come your way after unless the hotel itself makes a mistake.

I use to book hotels and hostels.

Airbnb Booking Process

For Airbnbs, although the process may seem straightforward, there are a few variables to consider. For one, you need to send a request to the host first and you can get approved or not before booking anything. Then, you have to hope that you don’t get canceled by the host.

Plus, the better Airbnbs that are nearer to the city center is usually booked faster so you need to decide fast.

Airbnb vs Hotel: Local life experience

Kossovo homestay experience in Europe

Again, although this isn’t essential to the stay experience, it can certainly upgrade it to a higher level for those who are interested.

If you’re traveling to a new place or area, then you might be interested in getting to know the local life experience better too. On that note, here is what a hotel versus an Airbnb can offer in this aspect.


Hotels don’t really have a means of letting people experience the local life. It’s usually a luxury to stay at a hotel so it doesn’t feel very connected to the local scenery.


On the other hand, if you book an Airbnb, there is a way for travelers to hang-out with fellow travelers both foreign and local. Plus, if the rental is in a building filled with locals then you can really feel the sense of being in a different place.

Which should you stay in?

Based on these results, there are different types of guests who will be interested in booking an Airbnb and a hotel room. If you have the money to spare and want to invest more on a staycation and service, then a hotel is definitely the choice for you.

If you’re traveling on a budget or with a lot of people, then an Airbnb might be the best choice since some can accommodate a lot of people, and they’re cheaper than a hotel room.

It will all depend on what your needs are and what your preferences are in your accommodation.

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